We’ve all had nightmare customer service stories, but this one shared by Jim Stanek had him AND me shaking with disgust. This video should be required viewing for everyone involved in serving the public. United Airlines needs to make this right by:
- committing to share the incident with their entire company for training purposes
- recognizing the two flight attendants that took care of a man and his needs (after 3 days of neglect)
- making a contribution to a worthy cause focused on disabled veterans
Paws and Stripes spokesman Jim Stanek tells his 3 day ordeal with United Airlines customer service.
Jim suffers from PTSD and TBI from his 3 combat tours in Iraq. The verbal abuse to him and the physical abuse to his service dog Sarge made it very difficult to function.
As a result Sarge is being evaluated to continue as a service dog and Jim is dealing with the emotional stress he endured.
Contact United Airlines if you want to voice your concern on how Jim and Sarge were treated.